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Dear participant,
please note that we inform you about our general travelling
conditions which are part of our mutual contract.
We consider it to be important for a reciprocal sincerity.
We have always been able to undertake our voyages without any
major problems and we hope that this can be maintained.
1. Enrollment
1.1. With your enrollment you are obliged to conclude a
contract based on the description of our services and prices.
The contract becomes effective with the reception of the confirmation.
1.2. The enrollment is ensued by the enroller including all
other participants added within the enrollment. If he has
made a separate obligation by means of a formal and explicit
declaration, the enroller answers for his duties as well as for
the duties of the other participants.
1.3. In order to take part in our excursions, participants travelling
without their parents/tutors have to be at least 18 years of age.
1.4 If the hostīs confirmation differs from the content of your
original enrollment there will be a new offer to which we are bound
within ten days after the arrival of the confirmation that can be
accepted within the space of time by explicit explanation
(payment of the price).
2. Terms of payment
2.1. At the closure of the contract the participant has to pay
15% of the price in advance, at least 50 € but not more than 200 € each.
2.2. The remaining amount is to be paid without any further invitation
four weeks ahead of the journey when the documents have been handed out.
The deposit will be set off against the remaining amount.
2.3. If the price is not paid in time please note that we charge
a 5 flat rate for each reminder.
2.4. For accommodation in our bungalows each participant has to pay
a deposit of the amount of € 15 which will be refunded when the accommodation
is left in the original state at the end of the holiday.
3. Service
3.1. Our services are explained in the descriptions, in the general hints
on this homepage as well as in our declarations within the confirmation.
Special wishes or agreements that change the amount of service in the contract
need a written confirmation by the host.
3.2. Special services booked in advance will automatically become part of the contract.
3.3. In case of bad weather or other circumstances endangering the
security of our activity or programme we are forced to shift or even to
cancel particular services. Those cannot be refunded.
3.4. The performance of additional activities offered, which are
not included in the price, can only be initiated when a certain
number of participants will be reached. If we are forced to cancel
such an activity, the costs will be refunded.
3.5. External services arranged by us in the scope of the journey
are not part of the initial contract.
3.6. Therefore we are not liable for the activities or services mentioned
above. An eventual liability conforms to the conditions company in charge.
In case of the execution of external services particularly pointed out
as ”external” we are not liable for the performance of those, except
intention or gross negligence.
4. Cancelling of the journey, changes in service and price
4.1. We are able to terminate the contract within 14 days ahead of the
trip when the limited number of participants of five persons will not be reached.
4.2. If your journey should be endangered or gravely influenced by
unpredictable powers/forces not to be foreseen at the conclusion of
the contract we as well as the traveller have got the justification to
cancel the contract. The legislative consequences follow the law.
4.3. We have the right to change the agreements within the content
of the contract due to legal reasons. Changes or alternations of single
activities within the contract which are necessary after the conclusion
of the contract not caused by us are only acceptable as long as these
changes or alternations are of minor importance and do not influence the
entity of the journey you have booked.
4.4. It is our duty to immediately inform our clients about a permitted
cancellation of the trip or a considerable change of one of our major services.
4.5. Changes in price after the conclusion of the contract will be admissible
in case of elevation of travelling fees or costs of certain services, e.g.
harbour or airport taxes, in the same amount as the elevated fee effects on
the price per person, if there are more than four months in between the
confirmation and the beginning of the journey. In this case you will be
informed immediately but at least 21 days in advance of the beginning of
your journey. Afterwards elevations of price are no longer admissible.
In case of elevation of more than 5 per cent of the price of the journey
or in case of a considerable change of a substantial service included it
is possible to terminate the contract or, in the same way as in case of
an admissible termination by us, demand a participation at a comparable
journey, if we are able to offer such a kind of journey from our range
without extra charges. You are obliged to request these rights from us
immediately on receipt of notice of alternation. Written form is recommended.
5. Termination and changes in reservation
5.1. It is possible anytime to terminate the journey.
We recommend you to declare the termination in written form.
5.2. In case of termination we are allowed to demand an overall refund
which is calculated as follows:
by 31 days before beginning of the journey 20%, at least 50 €
day 30 until day 22 before beginning of the journey 30%
day 21 until day 15 before beginning of the journey 50%
day 14 until day 8 before beginning of the journey 80%
by day 7 before beginning of the journey 90%
You may prove a minor loss individually.
5.3. We have got the right to replace the vacant place by another person.
5.4. In case of ”NO SHOW” the right on the place you
booked is no longer given.
5.5. In case of termination or of not setting out on the journey, we
are allowed to demand the price of the journey by deducting our expenses
we saved and further usage of services instead of the overall refund
mentioned above. You may conclude an insurance for termination of the
journey as well as an insurance to cover the transportation in case of
accident or illness.
5.6. In case of alternation of the date, the destination of the journey,
the place of departure, the accommodation or the means of transport on your
part, we are allowed to charge € 25 per person by day 30 ahead of departure.
In case of air-travel or long-distance-journey we are allowed to charge €
100,- per person for the change of the passengerīs name. Later changes in
booking can be done only after termination of the contract under the conditions
mentioned above and simultaneous re-enrollment if this is actually possible.
The right to name a replacing traveller will not be touched.
6. Liability
6.1. Our liability conforms to the legal reglementations.
6.2. Our liability as travel agent for damage which is not physical is
restricted to the triple amount of the price of the journey as soon as a
damage is caused neither by intention nor by gross negligence or only in case
when one of our members of staff is responsible. Legal prescriptions basing
on international or European agreements that restrict or exclude liability
to which the member of staff can refer are also effective in favour of our
purposes.
6.3. Due to a large amount of travellers please note that our employees cannot
survey your baggage. We are not liable for any loss of baggage if not caused by
ourselves. We recommend you to sign a baggage insurance.
6.4. Our liability for damages caused by unpermitted actions not based on
intention or on gross negligence and not being physical is limited to €
4080 per person and journey. If the price of the journey is above € 1360
the liability will be limited to the triple amount of the price of the journey.
We recommend to cover such risks by a further insurance.
6.5. In case of frontier-crossing air transport our liability as a
contractual air-carrier is based on the Warsaw agreement in the Den Haag,
Guadalajara version and on the Montreal agreement only valid for flights
to the USA and Canada.
7. Information concerning the contract and hints
7.1. If the journey is not performed as stipulated you only have got the
legal rights for guaranty of redress, reduction of the price of the journey,
termination of the contract and the compensation of the damage, if you do not
culpably omit to report any apparent lack during the journey.
7.2. You can only supply a want on your own or terminate the contract in
case of a considerable lack if you grant us an adequate space of time
for redress. A space of time will not be needed if the redress is impossible
or denied or immediate redress or termination is required due to a particular
interest of the client.
7.3. 7.3 Please report any notice of lack to our courier. If they are not
available or a courier is not part of the contract of the journey, please write
directly to Vengatours Erlebnisreisen, Harksheider Weg 299, 25451 Quickborn, Germany.
7.4. A report to the local agency is not sufficient.
7.5. You are obliged to call on your guaranties within one month after the
contractual end of the journey at the location of the tour operator,
Vengatours Erlebnisreisen, Harksheider Weg 299, 25451 Quickborn,Germany.
After the expiration of one month you can only call on your guaranties if
you have guiltlessly been hindered to comply with the space of time.
7.6. Guaranties can only be called on by the traveller himself.
A transfer of these claims is not admissible.
7.7. Contractual claims become prescriptive one year after the contractual
end of the journey, but not in advance of a notice of a lack to the tour
operator and not in case of intention. The prescription is inhibited as
long as mutual negotiations about the claims or the reasonable circumstances
are lead. The inhibition ends if one part refuses the continuation of the
negotiations. The legal prescriptions are valid for claims due to non
admissible actions.
8. Passport, visa and health regulations
8.1. Please inform yourself about the country of destination and the
regularities concerning Passport and health formalities (vaccinations).
Should the journey fail because of missing documents we do not take any
responsibility in case of intention or gross negligence.
8.2. The host is not liable for the instruction and the access of necessary
visa by the relevant diplomatic representation if the traveller has instructed
the host with the procurement, except the host is responsible for the delay.
8.3. A traveller who does not dispose of complete and correct documents during
or at the beginning of his trip can be suspended from the journey. In this case
expenses cannot be refunded.
9. Recording of pictures, videos and sound
9.1. Due to safety reasons, our action centre on the camping les galetas
is video protected 24/24 and 7/7. Those recordings may only be used
to examinate and proof criminal acts in the recorded area.
9.2. Our guests are welcome to document their activities and experiences
by means of video, or other recordings. However, it is not allowed to circulate
those records professionally or to make them available to another person. This
is especially valid for records where our material, our tour guides and our
accommodation can be seen.
9.3. The host has got the right to take records of all kinds during the trips
and the activities and to use them for professional purposes, especially for
promotion.
9.4. The host is not allowed to take records offending good manners or
showing pornographic content.
10. Security during our activities
10.1. As in common life an absolute amount of security cannot be
entirely guaranteed during our activities. Outdoor sports – as
practised during an adventure trip in the Verdon – are linked with
certain dangers for the participants and the material. Especially
canyoning, climbing, paragliding, abseiling, wild water swimming,
trekking and canoeing bear risks that cannot be excluded even by a
conscious and correct leadership by the guide. Probable dangers
increase when people go on tour by themselves.
10.2. You participate at your own risk at all of the activities
and events during the adventure trip Verdon (incl. parties or
evening programmes).
10.3. It is your duty to inform the guide about possible hinderances
or reasons not to participate at a tour, e.g. fear of height, being
non–swimmer, lack of personal fitness. Please mention even
the slightest suspect of one of these reasons. The guide/s in
particular and the host are going to decide with you what to do and
whether you have to be excluded from the tour.
10.4. You have to follow the guidelines of the host and/or the guides,
an ignorance of their recommendations in many cases may lead to extremely
dangerous situations. This is especially valid for guidelines concerning
security.
10.5. On closing the contract you are obliged to handle all of the material
handed out to you with care. In case you come across damaged material or
the damage is caused by yourself tell this immediately to the host or the
guide/s. This is of major importance for materials guaranteeing security.
10.6. Before starting an activity you get an adequate theoretical and
practical instruction. In this context you have to listen attentively
and to follow them. In case of doubt or misunderstanding please ask again
until the whole proceeding is absolutely clear.
10.7. In case of not being in an sufficient physical condition to partake
in the activities you chose please let us know in advance. In case of
doubt you should again discuss this with the host or the guide/s.
10.8. If the instructions mentioned under 10 are not respected the
participant can be excluded from the recent and possibly from the
following activities especially when other persons are endangered.
11. Efficacy
11.1. At the appearance of new terms and conditions, the preceding
terms and conditions as well as the prices are no longer valid.
12. Unefficacy
12.1. The unefficacy of single terms and conditions within the
contract does not lead to a unefficacy of the whole contract.
12.2. Uneffective terms and conditions are replaced by those
which are closest to the uneffective ones and which are legally admissible.
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